transcosmos has been honored as one of the Top Digital Services Benchmarking Companies of the Year at the prestigious 2025 Golden Headset Awards. The ceremony took place on October 21, 2025, during the CCMW 2025 Annual Conference in Beijing, China. This recognition highlights the company’s commitment to enhancing customer experience (CX) through innovative, AI-powered solutions.
A Celebration of Excellence
Launched in 2005, the Golden Headset Awards acknowledge exceptional performance in digital services and operational excellence in China’s contact center industry. Organized by the Customer Care & Management World (CCMW), the awards celebrate their 21st anniversary this year. The evaluation process involved rigorous performance indicator analysis, utilizing international standards such as the Capability Maturity Model (CC-CMM) and the DO-CMM.
After a comprehensive screening process that included expert nominations, data collection, benchmarking, and on-site assessments, CCMW determined the winners based on various criteria, including service capabilities, the number of workstations, and the effective integration of AI solutions.
transcosmos stood out for its achievements in digital intelligence solutions for advanced contact centers. The company was awarded the title of 2025 Golden Headset Digital Services Benchmarking Company of the Year Top 10, marking a significant accolade in a competitive field.
Driving Innovation in Customer Service
As businesses face increasingly complex challenges, transcosmos aims to provide tailored solutions that optimize costs and enhance customer experiences. Their suite of services includes transCxLink, an omnichannel contact center platform; transpeech, a speech-to-text solution; and trans-AI Chat, an AI-driven chatbot, among others. These offerings are integrated into the company’s AI Contact Center (AICC), which supports streamlined operations and sustainable value creation.
The theme of this year’s conference was “Harmony between Warmth and Intelligence—Re-inventing Customer Value in the Age of Digital Intelligence.” During the event, Joseph Wong, Vice President of Global Sales Division at transcosmos, participated in a panel focused on the positioning of BPO service providers in cross-border business.
Wong emphasized the company’s extensive coverage in Asian markets and its competitive edge in serving clients in the U.S. and European markets. He underscored the necessity of understanding local market dynamics, cultures, regulations, and data security for Chinese companies looking to expand internationally. His insights resonated with many attendees, providing valuable perspectives on global business strategies.
With over 60 years of experience in the business process outsourcing (BPO) industry, transcosmos continues to adapt its services to the specific needs of various regions. The company has established a robust presence in China, having launched its offshore services in 1995 and opened its first call center in Shanghai in 2006. Today, transcosmos operates in 25 cities across China, offering a wide range of services including contact centers, e-commerce solutions, customer experience management, digital marketing, and system development.
As a digital transformation partner, transcosmos is committed to leading the growth of the digital services sector. The company aims to leverage its innovative solutions and expansive service delivery network to support clients in navigating the evolving business landscape.
For more information about transcosmos and its services, please visit their official website.