UPDATE: A massive winter storm is wreaking havoc on travel plans today, with airlines warning of severe disruptions across the U.S. Nearly 180 million people are under weather alerts as the storm sweeps from the southern Rocky Mountains to New England, threatening widespread cancellations and delays at major airports.
The National Weather Service reports that after impacting the South, the storm is now barreling towards the Northeast, expected to dump between 1 to 2 feet (30 to 60 centimeters) of snow from Washington to New York and Boston. As of now, over 13,500 flights have been canceled nationwide since Saturday, with about 9,600 cancellations occurring today alone, according to flight-tracking site FlightAware.
Today marks the highest number of flight cancellations since the pandemic, with more than 29% of all U.S. departing flights axed. Travelers at Ronald Reagan Washington National Airport are facing significant disruptions, as 97% of its departing flights—totaling 414 flights—have been canceled. Major hubs including Dallas-Fort Worth, Charlotte, Philadelphia, and Atlanta are also experiencing significant delays, alongside New York’s John F. Kennedy International Airport and LaGuardia Airport.
Airlines are feeling the impact hard. American Airlines has reported over 1,400 cancellations for today, while Delta Air Lines and Southwest Airlines each face about 1,000 cancellations. United Airlines has seen more than 800 cancellations, and JetBlue is struggling with over 560 cancellations, which is approximately 70% of its schedule for the day.
For travelers affected by cancellations, here are important next steps:
– If you’re at the airport, get in line to speak with a customer service representative.
– If you’re still at home or at your hotel, contact your airline’s reservations staff online or via phone.
– Research alternative flights while you wait to speak with an agent; most airlines will rebook you at no extra charge depending on seat availability.
Can you switch to another airline? While it’s not a requirement, many major carriers may offer rebooking on a partner airline. However, this service can be hit or miss.
What about refunds? If your flight was canceled and you no longer wish to travel, airlines are legally required to issue you a refund, even for non-refundable tickets. Additionally, you’re entitled to a refund for any bag fees, seat upgrades, or other extras that went unused due to the cancellation.
As the storm continues to move across the country, travelers are urged to remain vigilant and stay updated on flight statuses. With significant impacts expected throughout the day, it’s crucial to be prepared and informed.
Stay tuned for further updates as this developing situation unfolds.