LA Metro has paused its innovative tap-to-exit program after concerns regarding safety emerged, resulting in a notable increase in reported security incidents and a decline in fare revenue. The program was introduced last year at key stations, aiming to address crime and drug use linked to fare evasion on the transit system’s subway lines.
Data from LA Metro indicated a significant 40% reduction in security incidents on the Metro B Line, which connects North Hollywood to Los Angeles Union Station, during the initial months of the program. Riders were required to tap their Metro cards upon arrival at their destinations, confirming payment of their fares. The program was first implemented at the North Hollywood station and later expanded to Union Station and the Downtown Santa Monica station on the E Line.
Despite its initial success, the program faced scrutiny from the Los Angeles Fire Department (LAFD). Concerns were raised about potential bottlenecks at exit gates during emergencies, prompting LA Metro to suspend the program in early April 2024 while both agencies sought a solution.
Impact of the Suspension
Following the suspension of the tap-to-exit program, LA Metro reported alarming statistics. According to a pending presentation to the LA Metro board, Union Station experienced a staggering 116% increase in reported security incidents. North Hollywood station saw a 67% rise in security complaints as well. In addition, data from the Los Angeles Police Department indicated a rise in narcotics activity along the B Line.
The financial repercussions were equally concerning. After the program’s pause, fare revenue at both Union Station and North Hollywood declined by nearly $35,000 in just the first month. This decline highlights the direct correlation between the tap-to-exit program and the transit agency’s financial health.
In June 2024, LA Metro submitted a “request for modification” to the LAFD, seeking to review and potentially restore the tap-to-exit system at its stations. The agency is currently working to provide engineering and architectural drawings of the fare gates at North Hollywood to the fire department within 30 days. The status of ongoing discussions between LA Metro and LAFD remains unclear.
Future Plans for Tap-to-Exit
Despite the challenges, LA Metro is committed to implementing the tap-to-exit program at all end-of-line stations, including the new A Line terminus in Pomona, set to open later this week. The agency emphasizes that the program’s future is contingent upon receiving the necessary support from the Los Angeles County Fire Department, which serves Pomona and holds jurisdiction in the area.
This upcoming presentation to the LA Metro operations, safety, and customer experience committee will also feature data from pilot programs focusing on weapons detection, improved fare gates, and the Throne Bathroom smart restroom project. As the agency navigates these complexities, the balance between ensuring safety and maintaining security on the transit system remains a pressing concern for both officials and riders alike.