Kawasaki City in Kanagawa Prefecture has launched a new initiative to improve information delivery to its residents through a partnership with transcosmos and transcosmos online communications. As of February 2026, the city has begun utilizing KANAMETO, a LINE-powered Government Digital Transformation (DX) tool, to enhance its communication capabilities via its official LINE account.
Segmented Messaging for Targeted Communication
On February 19, 2026, Kawasaki City revamped its LINE official account to implement segmented messaging. The city now gathers user preferences across four distinct categories, allowing for tailored information delivery. These categories include:
1. Information based on user-selected topics and wards.
2. Notifications regarding garbage collection schedules specific to residential areas.
3. Weekly updates on municipal school lunch menus.
4. Alerts related to disaster prevention and weather conditions, utilizing information from Email News Kawasaki.
This approach aims to ensure that residents receive relevant information based on their individual needs and circumstances, fostering better engagement with municipal services.
Multilingual Support Expands Accessibility
Kawasaki City is also prioritizing multilingual communication through KANAMETO’s automated message translation feature. The service supports messaging in multiple languages, including English, Chinese (both Simplified and Traditional), Korean, Spanish, Filipino (Tagalog), Vietnamese, and Portuguese, in addition to Japanese.
Residents can select their preferred language through the settings, enabling them to receive messages in their chosen language. Furthermore, users may opt to receive the original Japanese text alongside the translations. KANAMETO also facilitates the display of the Rich Menu in various languages, catering to non-Japanese speakers seeking information.
Through these enhancements, Kawasaki City aims to create a more inclusive communication environment for its diverse population.
Future Directions for Kawasaki City
The collaboration between Kawasaki City and transcosmos signals a commitment to advancing Regional DX, which not only improves citizen engagement but also streamlines administrative processes. By integrating KANAMETO into its information delivery system, the city can enhance its administrative efficiency while ensuring that residents remain informed.
About KANAMETO
KANAMETO is a Government DX tool developed by transcosmos online communications, a joint-stock company formed by transcosmos, LY Corporation, and Salesforce.com. This innovative tool is designed to help local governments digitize various resident services, including segmented messaging, automated FAQ chatbots, disaster information dissemination, and online payment services. Currently, over 300 local governments utilize KANAMETO to enhance their public communication strategies and resident engagement.
About transcosmos
Founded in 1966, transcosmos has consistently merged skilled personnel with cutting-edge technology to support clients in enhancing their competitive edge. With operations spanning across 186 locations in 36 countries, the company offers comprehensive services aimed at optimizing business processes and expanding sales. Transcosmos is committed to being a reliable partner in digital transformation, helping clients navigate the evolving business landscape.
For more information on KANAMETO and its features, visit the official website.