More than 120,000 Jeep SUVs are being recalled due to a serious safety concern involving head restraints that may not lock properly. The recall affects specific models of the Jeep Grand Cherokee and Grand Cherokee L, as identified by the National Highway Traffic Safety Administration (NHTSA).
This recall includes a total of 121,398 vehicles produced between May 16, 2023, and May 2, 2024. The issue arises from a malfunction in the second-row headrests, which may prevent them from locking in an upright position. According to the NHTSA, a head restraint that folds forward could increase the risk of injury to occupants during certain types of crashes.
Chrysler’s report indicates that over 78,000 units of the 2023-2024 Jeep Grand Cherokee and approximately 43,241 units of the Grand Cherokee L are affected by this defect. The automaker plans to notify dealers by July 24, 2024, and will begin contacting vehicle owners on September 5, 2024. Stellantis, Jeep’s parent company, will inspect and, if necessary, replace the faulty headrests at no cost to the vehicle owners.
For those impacted, customer service can be reached at 1-800-853-1403 to obtain more information regarding recall number 20C.
As a part of ongoing safety measures, this is not the first recall issued by Stellantis this year. In late June 2024, the company recalled over 250,000 vehicles in the United States for a separate issue related to incorrectly fitted side curtain airbags in certain Chrysler Pacifica and Voyager models manufactured from 2022 to 2025. The NHTSA noted that these airbags might fail to retain proper pressure, potentially leading to increased risk of passenger ejection during crashes.
Car owners can easily check if their vehicles are part of a recall by looking up their Vehicle Identification Number (VIN) on the NHTSA website. This tool not only provides information on current recalls but also indicates whether any necessary repairs have been completed in the last 15 years.
If a recall is active, owners are encouraged to schedule an appointment with their nearest dealership for the necessary repairs, which are performed free of charge using genuine parts.
In the past, Chrysler has addressed various safety issues. Earlier in 2023, the company recalled Jeep Cherokee models from 2014 to 2016 due to a risk of fire caused by an electrical short in the power liftgate module. This particular recall affected 132,099 vehicles and prompted warnings for drivers to park their cars outside.
For further information on recalls, including how to check by vehicle license plate, VIN, or car details, visit the NHTSA website. The safety of consumers remains a priority for automakers, and prompt action is taken to address any potential hazards associated with vehicle defects.